Medilico is committed to providing you with the best possible service and the safest, most effective treatment. Our ordering process is quick, discreet and tailored to your lifestyle needs. We guarantee that every phase of our service is completely confidential, from consultation to delivery, so you can be sure your details are fully protected.

Step 1- Select medication
Choose the medication you wish to purchase and select the appropriate dosage and quantitiy to proceed to the consultation.

Once you have picked a treatment, click on the dropdown box next to the price list to choose your dosage. After choosing your treatment you move swiftly through to the online confidential ordering process, which includes the following steps:

  • Online Consultation
  • Address and billing details
  • Payment details
  • Order confirmation

Please note that when we ask for your payment details, we only preauthorise your card with our bank. We will only take payment if our registered doctor approves your consultation and issues a prescription.

Step 2 - Fill out a short medical form
Please answer a few medical question for our doctor to prescribe you your medication.

We ask all patients to fill out an online consultation, which consists of a brief set of questions about your medical history. This consultation form is then checked by one of our registered doctors to ensure the medication is suitable for you to use.

Whilst we provide a secure medical consultation, we advise our patients that the internet should not replace a face-to-face consultation with their doctor, and recommend that they do so, if they can.

We are aware that sometimes medical consultations via forms and telephone calls may not give a doctor enough information to make a correct judgment, and a physical check-up may allow for a better diagnosis.

Step 3 - Doctor issues prescription
Your consultation will then be reviewed by our medical team. If the treatment is right for you, a prescription will be issued and forwarded to our pharmacy.

Our doctors ensure that all consultations are thoroughly checked before issuing a prescription to ensure your health and safety is never compromised whilst using our service.

Once our doctor has gone over our medical details, an electric prescription is that produced and sent over to our UK registered pharmacy.

However, in some cases, where your selected treatment may not be suitable for you due to health concerns, our patient support team will get in touch and help you to find the right solution.

Step 4 - Medication sent from pharmacy
The pharmacy will then prepare your medication according to the prescription and dispatch in to you via free delivery.

Once your prescription has been issued, your medication will be dispensed via our own certified UK pharmacy. This is almost the same process that takes place in a hospital; your medication is taken from the shelf, date and batch numbers are checked and the required labels are printed.

Our pharmacy perform the final checks against the prescription and then your medication is placed into a discreet package ready for free next day delivery.

  • For patients in the UK, this service is provided by Royal Mail Special Delivery™, which guarantees delivery by 1pm the next working day (including Saturday), providing your order is placed before 4.30pm.
  • If you need your treatment urgently, we provide a same-day delivery service which is free of charge for all London postcodes. Like our other delivery options, this service is available on orders placed before 4.30pm. To check your eligibility for this service, please visit our delivery information page.